Frequently Asked Questions

This is the density of threads per square inch: generally, higher thread counts mean a softer and smoother feel.

This important step determines the final texture, color and softness of the sheet, resulting in a unique handle.

The fibers are very important because the finer and longest the fiber, the softer the feel. This is valid for all textiles.

We have a size guide for all of our products. Please check the following details:

Note: this chart is visible in all the products page.

Our bedding is Egyptian Cotton™ certified. This certification is very restricted and we are one of the few brands in the world with this certification. Also, our products are Ökeo-Tex certified. Check our certifications page to know more.

We accept all major credit cards, including Paypal.

To track your order, please set up an account at checkout. This allows you to log in and receive the most up to date information on your order.

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

We also cannot remove items from an existing order. Instead, please return any unwanted items once you receive your order.

If you want to cancel your order, please contact us to process the cancellation. Cancellations are not guaranteed and can only be made during business hours.

If you have a gift card, coupon or discount code, simply add it in the cart on the last step when checking out.

The US online store ships to all the US States, excluding American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands, Armed Forces Americas, Armed Forces Europe and Armed Forces Pacific.

Please use our Contact us page.

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 60 days. Returns will be refunded in the original method of payment. You must postmark your items for return within 60 days of delivery receipt to be eligible for a refund.

Shipping and handling fees are nonrefundable.

Please allow 10 to 14 business days for your return to process. We will send an email notification once the item(s) have been received and the refund has been initiated. From this date, the full refund amount will appear back in the original account within three to five business days.

If you return your items after 60 days from their delivery receipt, we reserve the right to refuse your return.

Exchanges are not offered. We recommend returning your item(s) and placing a new order once your refund is processed to avoid multiple charges on your card.